Returns & Exchanges

Online Orders – Your 14-Day Right to Cancel

If you bought from us online, you can change your mind and cancel your order for any reason within 14 days of the day you receive your goods. If your order arrives in more than one delivery, the 14 days start from the day you receive the last item. This applies to sale items too.

To cancel, just let us know within those 14 days. Email orders@wildhunter.eu with your order number and the item(s) you'd like to return. You don't need to give a reason.

After you've told us, you have a further 14 days to send the goods back. That means you could have up to 28 days from delivery to return an item.

Condition of Returned Items

You're welcome to examine an item as you would in a shop. Please send it back with all parts, tags and packaging where possible, along with your order number. If an item has been used or handled beyond what's needed to check it, we may reduce your refund to reflect any loss in value.

How to Return Your Item

Use the An Post returns service. You'll be asked for your order number and a reason for the return when you create your label.

https://www.anpost.com/Post-Parcels/Click-and-Post/Returns

Return Shipping

If you're returning an item because you've changed your mind, you pay the return postage. If the item is faulty or we sent you the wrong thing, we'll cover it.

Refunds

We'll refund you within 14 days of the day you tell us you're cancelling. We may wait to issue the refund until we've received the goods back, or until you've shown us proof of postage (for example, your An Post tracking), whichever happens first.

Your refund includes your original delivery charge, up to the cost of our standard delivery option. It goes back to your original payment method at no charge.

In-Store Purchases

Change-of-mind refunds aren't available on in-store purchases. We're happy to offer an exchange or store credit on items returned unused, in original condition, with proof of purchase, within 30 days. This doesn't affect your rights if an item is faulty (see below).

Faulty Items

If an item is faulty, not as described, or not fit for purpose, please contact us at orders@wildhunter.eu with your order number and a description or photo of the problem. We'll assess it and arrange a repair, replacement or refund as appropriate, and we'll cover the cost of returning a faulty item to us.

Normal wear and tear, accidental damage, and misuse or improper care are not faults.

This policy doesn't affect your statutory rights under the Consumer Rights Act 2022. Any manufacturer's warranty is in addition to those rights.